Effective Date: 20 July 2026
Last Updated: 20 July 2026

At The AirconKing, we are committed to providing quality portable air conditioners and excellent customer service. If you are not completely satisfied with your purchase, please read our Returns & Refunds Policy below.

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Returns

If you wish to return an item, you must contact us within 14 days of receiving your order to request a return.

To be eligible for a return, the product must:

• Be unused and in its original condition.
• Be returned in its original packaging with all accessories, manuals, and components included.
• Show no signs of misuse, damage, or installation.
• Be accompanied by proof of purchase.

Returns sent without prior approval may not be accepted.

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Non-Returnable Items

For hygiene, safety, or product integrity reasons, we cannot accept returns for:

• Products that have been used or installed.
• Items that are damaged due to misuse or improper handling.
• Products with missing accessories or original packaging.
• Clearance, discounted, or final sale items (unless faulty).

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Faulty or Damaged Products

If your order arrives damaged or develops a manufacturing fault, please contact us as soon as possible.

To help us process your claim quickly, please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the product and packaging where applicable.

We will assess the issue and, where appropriate, offer a replacement, repair, or refund in accordance with your statutory rights.

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Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Original delivery charges are non-refundable unless the return is due to a faulty, damaged, or incorrectly supplied item.

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Return Shipping Costs

Unless the item is faulty, damaged, or supplied incorrectly:

• Customers are responsible for the cost of returning products.
• We recommend using a tracked delivery service, as we cannot be responsible for items lost during return transit.

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Order Cancellations

Orders may be cancelled before they have been dispatched.

If your order has already been shipped, it must be returned in accordance with this Returns & Refunds Policy.

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Exchanges

If you would like a different model, please contact us before returning your item.

Exchanges are subject to product availability.

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Incorrect Orders

If you receive the wrong item, please contact us within 48 hours of delivery.

We will arrange for the correct product to be supplied as quickly as possible at no additional cost.

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Your Consumer Rights

This Returns & Refunds Policy does not affect your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection laws.

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Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us.

The AirconKing

Phone / WhatsApp: 07447 697130

Email: andrew@TheAirconKing.com

Delivery Area: Mainland UK