Privacy Policy

Effective Date: 20 July 2026
Last Updated: 20 July 2026

Welcome to The AirconKing (“The AirconKing”, “we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or purchase products from us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us or place an enquiry, we may collect:

Full Name
Email Address
Phone Number
Delivery Address
Billing Address
Payment Information (processed securely by third-party payment providers)
Any information you voluntarily provide in messages or enquiries.

Technical Information

When you browse our website, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Website Usage Data
Cookies and Analytics Information

2. How We Use Your Information

We use your information to:

Process enquiries and orders
Arrange product deliveries
Provide customer support
Respond to questions
Improve our website and services
Send important order updates
Prevent fraud and protect our business
Meet legal and regulatory obligations

We will never sell your personal information to third parties.

3. Payment Information

Payments are processed securely through trusted third-party payment providers.

We do not store your complete debit or credit card information on our servers.

4. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

Remember your preferences
Improve website performance
Understand visitor behaviour
Measure website traffic using analytics

You can disable cookies through your browser settings, although some website features may not function correctly.

5. Sharing Your Information

We only share your information where necessary, including with:

Delivery and courier companies
Payment providers
Website hosting providers
IT service providers
Legal authorities where required by law

We never sell or rent your personal information.

6. Data Security

We take appropriate technical and organisational measures to protect your personal information from:

Unauthorised access
Loss
Misuse
Alteration
Disclosure

While we strive to protect your data, no internet transmission can be guaranteed to be completely secure.

7. Data Retention

We retain your information only for as long as necessary to:

Complete your order
Provide customer support
Comply with legal obligations
Resolve disputes
Maintain business records

When information is no longer required, it is securely deleted or anonymised.

8. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw consent where applicable
Request a copy of your data

To exercise any of these rights, please contact us using the details below.

9. Third-Party Services

Our website may contain links to third-party websites or use third-party services, including payment providers and analytics platforms.

We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

Our website is not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

Any updates will be published on this page with the revised effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

The AirconKing

Phone / WhatsApp: 07447 697130

Email: andrew@TheAirconKing.com

Delivery Area: Mainland UK

GDPR Statement

If you are located in the United Kingdom or the European Economic Area (EEA), your personal information is processed in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are committed to processing your personal information lawfully, fairly, and transparently while respecting your privacy rights.